GENERAL TERMS OF PURCHASE
By visiting or buying online at kovoli.com, you agree to the Terms of Use listed below. Please read them carefully and get acquainted with the rules we apply. Kovoli.com reserves the right to make changes to the General Terms of Use without prior notice.
ELECTRONIC COMMUNICATION
When you visit kovoli.com or send us an e-mail, you communicate with us electronically. By accepting the terms of use, you agree to communicate with us electronically. Our communication to you will be via e-mail or notifications that we will publish on this site.
DECLARATION OF PROTECTION OF PRIVACY
In the name of the Internet shop kovoli.com we commit ourselves to protect the privacy of all our customers. We collect only the necessary, basic customer / user data and data necessary for operating and informing the users in accordance with good business practices and in order to provide quality service. We give customers the choice, including the ability to decide whether they want or not to be deleted from the mailing lists used for marketing campaigns. All user / customer data is strictly stored and accessible only to employees who need this information to perform the job. All employees of the online store kovoli.com (and business partners) are responsible for respecting the principles of privacy protection.
YOUR ACCOUNT
If you use kovoli.com, you are responsible for the maintenance and confidentiality of your account and password that you selected when registering on the site. By using the kovoli.com site, you are responsible for all the activities that are taking place in your account and with your password. Juveniles can use kovoli.com with the supervision of parents or guardians. Sections containing alcoholic drinks can not be used by minors. Kovoli.com reserves the right to refuse to provide services, terminate the order or cancel the order if it finds that the Terms of Use have been breached. Your information provided when registering at kovoli.com will be used to buy and sell a product and establish a business contact, and will not use it for other purposes or deliver it to third parties.
SECURITY CAPABILITIES AND POLICY FOR TRANSMISSION OF CREDIT CARD DETAILS
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
HOW DO WE PROTECT CUSTOMER INFORMATION?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
PAYMENT GATEWAY INFO
Our payment options are safe and secure. None of your payment details are stored, this ensures you will be happy with the security of your transaction.
PRODUCT DESCRIPTION
Kovoli.com strives to describe all products as accurately as possible. Also, kovoli.com guarantees that all the specified product information is 100% accurate, complete, reliable and error free, and that the images represent a symbolic image of the product.
PRODUCT PRICES
All product prices listed on the site are with VAT included. Kovoli.com is committed to accept any price at which you made an order, regardless of whether the price of the product has changed after the creation of the order book. Kovoli.com has the right to cancel the order form by sending an email to the consumer if there was a gross error when placing a price on the site, e.g. Instead of 10,000, the price is 100 dinars, and the like.
WORKING TIME
Online store kovoli.com works from 00-24h, 7 days a week. In the case of technical problems or during regular maintenance, the site may be unavailable for a shorter period of time, and you will be notified.
RETURN OF BUYED GOODS
When delivering goods, kovoli.com has the practice to review products. If a product is damaged, it will be recorded and it will create the ability to replace or refinance money. Kovoli.com asks you to be careful when selecting items, in order to reduce reclamations and returns to as little as possible.
OTHER
Partial or total unenforceability or unlawfulness of a particular provision of these Terms of Use will not affect the validity of other provisions that remain in force as a whole. A non-applicable or unlawful provision will be replaced by another appropriate provision. You agree that you may not transfer your rights and obligations arising from these Terms of Use to third parties without the express written permission of kovoli.com.
II CONDITIONS OF PURCHASE ON THE WEB SHOP kovoli.com
Kovoli.com is an online store that operates in accordance with the Law on Electronic Commerce and all other applicable laws and regulations in the Republic of Serbia. Detailed conditions of purchase are listed in the following text. Please get acquainted with them before you make a purchase:
I. ORDER
To order products from the online store kovoli.com you need to follow the following steps:
1.1 Registration (Opening an account / Log on an existing account)
2. Find the product you want to buy
3. Review and verify the order book
4. Entering the information on the customer and the place of delivery
5. Confirmation of sending the order
6. Delivery / Payment
1.2 Registration (Opening an account / Log on an existing account)
Registration is done only once and every next time you visit kovoli.com the system will automatically recognize you. You need to specify your e-mail address Name, surname, then select the password and confirm it again. After completing all required fields marked with an asterisk, you will receive a confirmation on the mail address with which you registered the successful registration.
If you wish, you can unsubscribe from the site at any time by selecting the “Unsubscribe” option. You can re-login to the site by selecting the “Login” option by specifying your email address and the selected password.
Note: As is customary on all Internet registration sites, it is necessary that your Internet browser supports cookies. Cookies are standard on most Internet browsing programs.
2. Find the products you want to buy
Products are organized by categories you can view as a catalog. When you find the product you want to order, select the “Add to cart” button. You put this product into your shopping cart (same as in the classic store). Next, you can freely continue browsing the product, and you can add more products to the cart.
3. Shopping Cart, Review and Confirmation of the order