GENERAL TERMS OF PURCHASE

By visiting or buying online at kovoli.com, you agree to the Terms of Use listed below. Please read them carefully and get acquainted with the rules we apply. Kovoli.com reserves the right to make changes to the General Terms of Use without prior notice.

ELECTRONIC COMMUNICATION

When you visit kovoli.com or send us an e-mail, you communicate with us electronically. By accepting the terms of use, you agree to communicate with us electronically. Our communication to you will be via e-mail or notifications that we will publish on this site.

DECLARATION OF PROTECTION OF PRIVACY

In the name of the Internet shop kovoli.com we commit ourselves to protect the privacy of all our customers. We collect only the necessary, basic customer / user data and data necessary for operating and informing the users in accordance with good business practices and in order to provide quality service. We give customers the choice, including the ability to decide whether they want or not to be deleted from the mailing lists used for marketing campaigns. All user / customer data is strictly stored and accessible only to employees who need this information to perform the job. All employees of the online store kovoli.com (and business partners) are responsible for respecting the principles of privacy protection.

YOUR ACCOUNT

If you use kovoli.com, you are responsible for the maintenance and confidentiality of your account and password that you selected when registering on the site. By using the kovoli.com site, you are responsible for all the activities that are taking place in your account and with your password. Juveniles can use kovoli.com with the supervision of parents or guardians. Sections containing alcoholic drinks can not be used by minors. Kovoli.com reserves the right to refuse to provide services, terminate the order or cancel the order if it finds that the Terms of Use have been breached. Your information provided when registering at kovoli.com will be used to buy and sell a product and establish a business contact, and will not use it for other purposes or deliver it to third parties.

PRODUCT DESCRIPTION

Kovoli.com strives to describe all products as accurately as possible. Also, kovoli.com guarantees that all the specified product information is 100% accurate, complete, reliable and error free, and that the images represent a symbolic image of the product.

PRODUCT PRICES

All product prices listed on the site are with VAT included. Kovoli.com is committed to accept any price at which you made an order, regardless of whether the price of the product has changed after the creation of the order book. Kovoli.com has the right to cancel the order form by sending an email to the consumer if there was a gross error when placing a price on the site, e.g. Instead of 10,000, the price is 100 dinars, and the like.

WORKING TIME

Online store kovoli.com works from 00-24h, 7 days a week. In the case of technical problems or during regular maintenance, the site may be unavailable for a shorter period of time, and you will be notified.

 

CHANGE DATA ON THE SITE

Kovoli.com reserves the right to change at any time, without prior notice, the information displayed on any site of the site. Visitors of kovoli.com do not have the right to change the terms of use unilaterally, and any change is invalid except in case both parties agree in writing.

REKLAMACIJE

In case you have any complaint about the product or our service, please feel free to contact us. Be sure to try to solve every situation.


One-sided termination

The buyer has the right to terminate the contract unilaterally within 14 days from the date of conclusion of the purchase contract. If the products delivered to the consumer are damaged during transport and are damaged on the original packaging, the consumer has the right to return the products and to replace the product or refund the product.

Note:

When it comes to products that do not have standardized weight, it is sometimes not possible to deliver the exact amount. Kovoli.com will try to deliver the desired quantity to the customer.

 RETURN OF BUYED GOODS

When delivering goods, kovoli.com has the practice to review products. If a product is damaged, it will be recorded and it will create the ability to replace or refinance money. Kovoli.com asks you to be careful when selecting items, in order to reduce reclamations and returns to as little as possible.

OTHER

Partial or total unenforceability or unlawfulness of a particular provision of these Terms of Use will not affect the validity of other provisions that remain in force as a whole. A non-applicable or unlawful provision will be replaced by another appropriate provision. You agree that you may not transfer your rights and obligations arising from these Terms of Use to third parties without the express written permission of kovoli.com.

II CONDITIONS OF PURCHASE ON THE WEB SHOP kovoli.com

Kovoli.com is an online store that operates in accordance with the Law on Electronic Commerce and all other applicable laws and regulations in the Republic of Serbia. Detailed conditions of purchase are listed in the following text. Please get acquainted with them before you make a purchase:

I. ORDER

To order products from the online store kovoli.com you need to follow the following steps:

1.1 Registration (Opening an account / Log on an existing account)
2. Find the product you want to buy
3. Review and verify the order book
4. Entering the information on the customer and the place of delivery
5. Confirmation of sending the order
6. Delivery / Payment
1.2
Registration (Opening an account / Log on an existing account)

Registration is done only once and every next time you visit kovoli.com the system will automatically recognize you. You need to specify your e-mail address Name, surname, then select the password and confirm it again. After completing all required fields marked with an asterisk, you will receive a confirmation on the mail address with which you registered the successful registration.

If you wish, you can unsubscribe from the site at any time by selecting the “Unsubscribe” option. You can re-login to the site by selecting the “Login” option by specifying your email address and the selected password.
Note: As is customary on all Internet registration sites, it is necessary that your Internet browser supports cookies. Cookies are standard on most Internet browsing programs.
2.
Find the products you want to buy

Products are organized by categories you can view as a catalog. When you find the product you want to order, select the “Add to cart” button. You put this product into your shopping cart (same as in the classic store). Next, you can freely continue browsing the product, and you can add more products to the cart.

3. Shopping Cart, Review and Confirmation of the order

Once you have finished adding products to cart and want to order them, select the “My shopping bag”. On the page of the basket, all the products that they put in now are displayed on it. In the basket, you can specify how many pieces of a product you want to order, or if you have changed your mind about one of them, you can remove the product from the basket. The shopping cart is the starting point for creating an order book. When satisfied with the contents of your basket, go to the next step.
At the end, before confirming your order, you can look at all of its details once again: what you ordered, customer information, delivery address, when it will be delivered, how much are the delivery costs, how much is the total price, etc.
If you agree with the purchase order, select the option “Order” which it created. Automatically with order confirmation on the registration email you will be sent a review of the order form and payment instructions.

4.Data entry on the ordering and delivery point

In this step, you need to provide information about the customer and the address where the package is needed to deliver. Customer information is the information that will be listed on the account that will be sent along with the shipment.

Delivery data is data where you want to send the shipment. Please provide all the details as precisely as possible so that the couriers who deliver the items will be easier to find you. In case of incorrectly entered data, the return of your shipment and slower delivery may occur.

5.Confirmation of sending the order

Delivery of products will be announced by www.KoVoli.com by mail, SMS or by invitation to cancel delivery of the warrant
6.
Delivery and payment

Delivery of ordered products from the order book is done after the order confirmation.
The indicative time for which the shipment will be delivered is indicated at the time of delivery of the shipment.

Delivery time

The total time for which your shipment will be delivered from the moment your order is one to three days.

Delivery Time/Delivery Order Order Delivery Time Price of delivery Min. value for order
I Delivery at the indicated address 9-15 h Orders up to 12h previous day 1-3 working days Free delivery 3000 rsd
II Delivery at the indicated address 15-20h Orders up to 12h previous day 1-3 working days Free delivery 3000 rsd
III Pick up at Miloja Djaka 09h – 18h Orders up to 12h same day Same day after 12 h No No

 

Note:

www.kovoli.com is trying to deliver all deliveries before estimated time, but in some cases, there may be delays that you will be notified in due time.

 Pick up of the order

The courier is trying to deliver each shipment on two times. The usual practice is that if the courier does not find you at the address, he will invite you to the phone you left when creating an order book and reschedule a new delivery date. If it does not find you at the address, the shipment will return to us. Upon receipt of the shipment, we will contact you to determine the reason for non-repatriation and agree to resubmit.
Next, you will be shown the way in which the shipment will be delivered (courier service, free delivery, etc.).

PAYMENT

Kovoli.com supports:

Paying  the order  to the courier when the order is taken over. Payment is made exclusively in cash. Delivery is free for packages that have a minimum basket of 3,000 dinars.

All payments will be made in RSD (RSD).
Note:

Each consignment of over 3000 dinars has free delivery. In the case of special requests for delivery (overloaded delivery, a large number of products, time shorter than standard delivery time), kovoli.com reserves the right to charge additional transportation costs